Orenda return and refund policy

Thank you for shopping with ORENDA. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Return and Refund Policy is designed to make the process as easy as possible.

Return Eligibility

If you are not completely satisfied with your ORENDA hairdryer purchase, you may return the product within 14 days of delivery for a full refund or exchange, subject to the conditions below:

  • The product may be gently used for testing within the 14-day period, but must not show excessive signs of use, technical damage, scratches, or tampering.
  • The item must be returned clean with all original packaging, accessories, and any tags or labels still attached.
  • The outer packaging must be intact and the product should be in a condition as close to new as possible.
  • If the item has been damaged, excessively worn, or incomplete, ORENDA reserves the right to refuse the refund or issue a partial refund. Please note that any signs of usage, or removal of packaging (including the packaging for cords, plugs, and accessories) may make the item ineligible for return.

Important: Accessories Excluded

Please note that this return policy does not apply to accessories or additional products listed on our website (such as styling attachments, combs, cosmetic bags, etc.). These items are final sale and cannot be returned or refunded, unless damaged or defective upon arrival.

How to Initiate a Return:

  1. Prepare Your Return:
    • Place the product back into its original packaging.
    • Include a copy of your receipt or order confirmation email, and clearly indicate your preferred resolution (refund or store credit).
  2. Ship Your Return:
    • Please return the item to the following address:

To: Royal V Ltd

City: Pazardjik, Bulgaria

Address: 11 Panagyursko Shose Street

Post code: 4400

Phone: +359 893 052 482

    • Return shipping costs are your responsibility unless the product is defective or damaged, or if you received a wrong item.

3. Processing Your Return:

      • Once we receive your return, we will inspect the condition of the product. If the return meets all conditions outlined above, we will process your refund or exchange.
      • Refunds will be issued to the original payment method (credit/debit card) or via bank transfer for Cash on Delivery orders, and may take 7–10 business days to appear in your bank statement, depending on your financial institution.

 

Damaged, Defective, or Incorrect Items

If your ORENDA hairdryer arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of receiving your order to initiate a free return.

  • In case of damage or defect, please record a short video clearly showing the issue with the product.
  • Contact our support team at [email protected], attaching the video and order details. We will review your claim and provide a prepaid return label if eligible.
  • ORENDA will cover the return shipping costs for damaged, defective, or incorrectly shipped items and ensure you receive the correct product or full refund.

Exclusions:

The following items are not eligible for returns:

  • Products that have been used or are missing parts.
  • Items that have been tampered with or modified in any way.
  • Any customized or personalized products.

 

Refunds and Processing Times

  • Once your return is approved and processed, we will issue a refund to your original payment method.
  • Please note that shipping fees (if applicable) are non-refundable, unless the return is due to an error on our part.
  • Returns are generally processed within 14 business days from the date we receive your returned item.
  • Refunds may take 7–10 business days to appear on your account, depending on your bank or payment provider.

 

After 14 Days

All sales are final after 14 days from the delivery date. Return requests made after this period cannot be accepted.

 

Contact Us:

If you have any questions about your return or need assistance, please don’t hesitate to reach out to our customer support team:

Thank you for choosing ORENDA! We are committed to providing you with high-quality products and excellent customer service.